How to request Tech Support by EmailIn order to provide you with FAST, EFFICIENT support, we need YOUR help. You must include:
The SUBJECT LINE must be: HELP>dddddd where the 'dddddd' must be the first six digits of your products' Serial Number. (You can find this each time you run the product on the white Copyright Screen.) MESSAGE BODY describe your problem. For example, Problem: cannot change the printer orientation. If you are getting some type of error message, you must include all the details displayed by that message. Simply telling us that you 'got an error' is of no value. We do not care about spelling mistakes (that's up to your own personal pride) but we do care that you form distinct paragraphs with sentences that begin with an Upper Case letter and end with a period. Start new paragraphs when starting a new question . . . do not jumble everything into one long dialog. You may not have any idea how difficult it is for us to try to interpret bad writing. We know you may not write for a living but please do your best to think out the problem and state it as clearly as possible. NEVER send us an email in ALL CAPS. If you do, we will ask you to rewrite it. (All CAPS are used to yell at someone.) DO NOT INCLUDE ANY GRAPHICS OR IMAGES unless requested to do so. Our email pre-scanner treats any attachments or images as a virus and automatically dumps the email. We work very hard to make sure our large computer systems do not get infested with a virus. And we also do not need cute personal graphics or pictures that you might normally send to your personal friends. Why all this trouble? Unlike you, we get hundreds of emails daily. MOST OF THE EMAIL WE GET IS JUNK MAIL (SPAM). In order to find your real email request, we have to look through all the garbage to find you. We want to help you . . . please help us answer your email in the most efficient manner possible. REPLIES TO TECH SUPPORT EMAILS First, we answer your question but we also include your question at the end of our response. If you must send a response again, do the same thing . . . include the entire email history in your response. All email software has an option to do this automatically. USE IT! Second, when you reply to an email, your email software may
change the subject to something like: Again, we are sorry to have to make you do this but it is the only way we can find your important email out of all the junk and spam and to make certain your email gets to the proper support person. (You probably have the same problem filtering your email.) Ready to send us an email, click: Technical Support |